📌Frequently Asked Questions (FAQ)

Is it safe to trust Old Cartane?

Yes — your safety and satisfaction are our top priorities.
Here’s why you can shop with peace of mind:

1. We have real testimonials from customers who purchased our pieces and loved the quality.
2. Our brand follows the LGPD (General Data Protection Law), ensuring your information is protected.
   For more details, you can check our privacy policy.

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Can Old Cartane jewelry get wet?

Yes, our men’s jewelry can safely get wet.
However, after swimming in the sea or pool, we recommend rinsing your accessories with clean water and mild soap to maintain shine and durability.

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How long does delivery take?

Orders typically arrive in 5 to 7 business days.
Once your order is processed, you’ll receive all tracking details via email.

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What are the return policies?

You can return any product within 7 days, no questions asked.

• No return or handling fees
• Fast and simple process
  You just need to present your return label.

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What are Old Cartane’s official customer service channels?

You can reach our team through Instagram DM or by emailing:📩 support@oldcartane.com

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What materials do Old Cartane accessories use?

Our accessories are made from premium materials such as:

• 316L Stainless Steel
• 925 Sterling Silver
• PVD Gold Coating (18K/24K tone)
  These materials ensure durability, resistance, shine, and a timeless luxury appearance.

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Do the accessories fade or lose color?

No. Our gold-toned pieces use PVD coating, which is far more resistant than traditional plating.
With basic care, your accessories stay shiny, strong, and beautiful for a long time.

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Is the jewelry hypoallergenic?

Yes — all our stainless steel and silver pieces are hypoallergenic and safe for daily use.

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Can I cancel or change my order?

Yes. If your order hasn’t been processed yet, we can update or cancel it.
Just contact us as soon as possible via support@oldcartane.com.

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Do you ship internationally?

Yes! We ship worldwide.
Delivery times may vary depending on the destination, but full tracking is always provided.

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Do you have a warranty?

Yes — all Old Cartane pieces include a 7-day satisfaction guarantee and quality warranty against manufacturing defects.